Help & FAQ

No. Each kit contains materials and instructions for you to make the project yourself. The product page shows what the finished project looks like and lists everything in the box.

Look for kits marked Beginner. They need no previous experience and use fewer techniques. Each page also tells you what else you'll need.

Each product page shows the language and format of the instructions (printed, illustrated or video). If a page doesn't show it yet, contact us before ordering.

Check the "You'll also need" section on each product page. If it says nothing else is needed, everything listed is in the kit.

Delivery times depend on your country. Standard shipping is free to the US, Canada, the UK and Australia, and express shipping is available at checkout. Orders with items from different suppliers may arrive in separate parcels.

Yes. Enter the recipient's address at checkout.

Age guidance is listed on each product page based on the kit's documentation. Some kits contain small parts, sharp tools or batteries and are designed for adults.

Contact us using the form below with your order number and a photo, and we'll look into it under our Returns & Refunds policy.

Please see our Returns & Refunds policy for the conditions.

All prices are in US dollars (USD). If your card is in another currency, your bank may apply a currency conversion fee.

When your order ships, you'll receive an email with tracking details. Orders with items from different suppliers may have more than one tracking number.

Use the contact form at the bottom of this page. Please include your order number if your question is about an order.