Returns & Refunds
Last updated: October 30, 2026
30-day returns
If you change your mind, you can return an unused kit in its original packaging within 30 days of delivery. Please contact us at tienda.lemorashop@outlook.com before sending anything back so we can give you the return instructions. Items sent back without contacting us first cannot be processed.
For change-of-mind returns, return shipping costs are paid by the customer. Kits that have been opened and started cannot be returned for change of mind, for hygiene and resale reasons, unless they are faulty.
Damaged, faulty or missing parts
If your kit arrives damaged, faulty or with parts missing, email us within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or the missing parts, or issue a refund. You won't need to pay for return shipping in these cases.
Refunds
Once your return is received and checked, or once we confirm a problem with your order, we will refund you to your original payment method. Refunds are usually processed within 5 to 10 business days. Your bank or card provider may take a few extra days to show the refund.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.
Your legal rights
Nothing in this policy limits your rights under the consumer laws of your country, including the Australian Consumer Law and the UK Consumer Rights Act and Consumer Contracts Regulations.